What is digital transformation?
Digital transformation is essentially the use of digital technologies and skills to provide a superior and differentiated customer experience.
I would like to introduce the holistic digital transformation framework on figure 1 to best answer the "WHAT question of digital transformation". Holistic in the sense the framework seek to cover the context in which organizations operates, the different dimensions and expanding on digital skills.
Figure 1: Holistic digital transformation framework
In the next blog I will discuss each block on the framework starting with the changing landscape (context). The changing landscape influence the different dimensions and the skills, this then leads to digital transformation for an organization. Please note, not all the blocks will apply to every organization as organizations differ in their objectives and deliverable's.
Your feedback is mostly welcome. Stay tuned for more!